Company information.

1. Scope of this notice

This Legal Notice sets out the identity, contact details and regulatory status of the organisation responsible for sornevo.info and provides the transparency information required of an online seller under UK law. It applies to every page of this website and to every order placed for B Complex Max, and it should be read alongside our Privacy Policy, Terms of Use and Returns Policy, which govern the substance of the customer relationship in more detail. Where a specific page elsewhere on the site provides more detailed information on a topic, such as cookies or delivery, that page takes precedence on that specific topic while this notice remains the authoritative source for our corporate and regulatory identity.

2. Seller identity

Sornevo Health Ltd operates sornevo.info and sells B Complex Max as a food supplement direct to consumers across the United Kingdom. The company is registered in England and Wales with Companies House under Company No. 15783147, and its registered business address is 47 Briggate, Leeds, LS1 6HJ. Sornevo Health Ltd is the sole data controller for personal data collected through this website, and it is also the seller of record for every order, meaning that your contract of sale is formed directly with Sornevo Health Ltd rather than with any intermediary marketplace or reseller.

3. VAT and pricing

Sornevo Health Ltd is registered for Value Added Tax under VAT number GB 793 8861 36, and all prices shown on sornevo.info are quoted in pounds sterling (£) inclusive of applicable VAT unless stated otherwise. The price of B Complex Max is £35.99; delivery charges are shown separately according to the regional table on our Delivery & Logistics Policy page. We reserve the right to correct any obvious pricing error displayed in error on the site, and in that event we will contact you before proceeding with an order affected by such an error.

4. Contact details

You can reach our customer service team by telephone on +44 113 289 4708 or by email at [email protected], during our stated hours of Monday to Friday, 9:00 to 17:30. Written correspondence can be sent to Sornevo Health Ltd, 47 Briggate, Leeds, LS1 6HJ, and we aim to acknowledge any written enquiry within two working days of receipt. Calls made during our stated hours are typically answered directly by a member of our team rather than an automated system, reflecting the phone-confirmation model that underpins how we process orders.

5. Data we collect through this website

In the course of operating sornevo.info we collect the categories of personal data described in detail in our Privacy Policy, principally your name, telephone number and delivery address submitted through the order-request form, together with limited technical data such as IP address, browser type and pages visited, gathered for security and, where you consent, analytics purposes. The order form also includes a hidden honeypot field used solely to detect automated spam submissions and never intended to be completed by a genuine visitor. We do not collect payment card details through the website itself, since payment is made to the courier on delivery.

6. Legal basis for processing

We process order-related personal data because doing so is necessary to take steps requested by you before entering into a contract and subsequently to perform that contract, in accordance with Article 6(1)(b) of the UK GDPR. Where we use optional analytics or marketing cookies, we rely on your consent, given or withheld through the cookie banner present on every page, in line with the Privacy and Electronic Communications Regulations. Where we retain records for accounting, fraud-prevention or dispute-resolution purposes, we rely on our legitimate interests under Article 6(1)(f), having considered and balanced those interests against your right to privacy.

7. Retention of records

Order, invoice and refund records are retained for seven years from the relevant transaction date to satisfy our obligations under the Companies Act 2006 and HMRC recordkeeping guidance. General website enquiry correspondence that does not relate to a completed order is retained for two years, and unsuccessful or abandoned order requests that never reach dispatch are deleted or anonymised within ninety days. Technical server logs used for security monitoring are retained for a rolling period of ninety days before automatic deletion, unless a specific log entry is preserved as evidence in connection with an identified security incident.

8. Your rights and how to exercise them

Under the UK GDPR you have the right to request access to, correction of, or erasure of personal data we hold about you, the right to object to certain processing, the right to restrict processing in defined circumstances, and the right to data portability where processing is based on consent or contract and carried out by automated means. To exercise any of these rights, email [email protected] or write to Sornevo Health Ltd, 47 Briggate, Leeds, LS1 6HJ, marking your request "Data Protection Query"; we will acknowledge your request within five working days and respond substantively within one calendar month, extendable by two further months for complex requests with notice given to you. You will not normally be charged a fee to exercise these rights unless a request is manifestly unfounded, excessive or repetitive.

9. Third-party processors we rely on

We rely on a limited number of named third parties to operate our business: courier partners Evri and DPD for physical delivery and collection of returns; Vercel Inc. for website hosting and secure storage of order-request submissions; and standard business software for bookkeeping and correspondence. Each processor is bound by a data processing agreement or equivalent contractual safeguard requiring it to protect personal data to a standard consistent with the UK GDPR, and none of these processors is authorised to use your personal data for its own independent marketing purposes.

10. Cookies used on this site

sornevo.info uses a small number of cookies, summarised here and described in full in our Cookie Policy: a strictly necessary session cookie (sornevo_session, session-length) required for basic site operation; a preference cookie (cookie_consent, 12 months) that remembers your cookie-banner choice; and, only if you actively consent, an analytics cookie (typically lasting up to 13 months) and a marketing cookie (typically lasting up to 6 months). No cookie is used to build a profile of you for third-party advertising without your explicit, revocable consent given through the cookie banner present on every page.

11. International transfers

Our physical operations, including our registered office and courier deliveries, are based in the United Kingdom. Where our website hosting provider, Vercel Inc., processes data on servers located outside the UK as part of its global infrastructure, such transfers are made under the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, or under an equivalent safeguard recognised under UK data protection law, so that your personal data continues to be protected to a broadly equivalent standard wherever it is processed.

12. Product classification and regulatory authority

B Complex Max is classified as a food supplement under UK food law and Regulation (EC) No 1924/2006 as retained in UK law; it is not a medicinal product and is not subject to medicines regulation or authorisation by the Medicines and Healthcare products Regulatory Agency. Food supplements sold in the United Kingdom are regulated by the Food Standards Agency (FSA), while data protection matters connected with our processing of personal data are overseen by the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113.

13. Complaints procedure

If you have a concern about how sornevo.info or Sornevo Health Ltd has handled your personal data, please raise it with us first by emailing [email protected] so that we have the opportunity to investigate and respond, which we aim to do within one calendar month of a formal complaint. If, after our internal review, you remain unsatisfied, you have the right to lodge a complaint directly with the Information Commissioner's Office at the address given in section 12, without needing to exhaust our internal process first, although we would always welcome the chance to resolve a concern directly wherever possible.

14. Website content and liability

We aim to keep the information published on sornevo.info accurate and current, but product descriptions should always be read alongside the physical packaging and any leaflet enclosed with your order, since packaging information takes precedence in the event of any discrepancy. We do not accept liability for temporary unavailability of the website due to matters outside our reasonable control, including hosting-provider outages, and we reserve the right to correct factual errors on the site as soon as we become aware of them.

15. Revision and change log

This Legal Notice is provided for transparency purposes and does not constitute legal advice. B Complex Max is a food supplement, not a medicine.