A clear cookie policy.

1. Scope of this policy

This Cookie Policy explains how Sornevo Health Ltd, of 47 Briggate, Leeds, LS1 6HJ, uses cookies and similar tracking technologies on sornevo.info. It applies to every visitor to the site, whether or not you go on to place an order, and it should be read alongside our Privacy Policy, which explains in more detail how any personal data linked to a cookie is used. A cookie is a small text file placed on your device by your browser when you visit a website; it can be used to remember a session, retain a preference, or help us understand general usage patterns across the site. This policy sets out exactly which cookies we use, why, and for how long.

2. Data collected through cookies

The cookies described in this policy may collect a device or browser identifier, your recorded consent choice, and, where you have opted in, aggregated information about which pages you visit and how you navigate the site. We do not use cookies to collect your name, address or telephone number directly; that information is only ever provided by you through the order-request form, as described in our Privacy Policy. Any analytics data collected through cookies is generally aggregated and used to understand patterns across all visitors rather than to identify you individually, although we treat it as personal data wherever it is capable of being linked back to an individual browser or device.

3. Legal basis for using cookies

Strictly necessary cookies are used on the basis that they are essential to deliver a service you have requested, namely a functioning website, and do not require consent under the Privacy and Electronic Communications Regulations (PECR). Preference, analytics and marketing cookies are used only on the basis of your consent, given through the cookie banner shown on every page of sornevo.info, in accordance with both PECR and the consent standard set out in the UK GDPR. You are free to reject any non-essential cookie without affecting your ability to browse the site or place an order.

4. Strictly necessary cookies

We use a strictly necessary session cookie named sornevo_session, which is created when you begin browsing and is automatically deleted when you close your browser or after a short period of inactivity, typically within a few hours. This cookie supports basic functions such as maintaining your progress through the order form and recognising that you have already been shown certain interface elements during a single visit. Because the site cannot function reliably without it, this cookie is exempt from the consent requirement under PECR, though we still disclose it here for transparency.

5. Preference cookies

A preference cookie named cookie_consent is set once you have made a choice on our cookie banner, whether that choice is Accept All, Reject, or a custom selection made through Cookie Settings. This cookie normally lasts for twelve months from the date it is set, after which you will be asked to make a fresh choice the next time you visit. You can clear this cookie at any time through your browser's own settings, which will cause the cookie banner to reappear on your next visit.

6. Analytics cookies

Analytics cookies are optional and are only set if you actively select Accept All or enable analytics through Cookie Settings. If enabled, an analytics cookie may be set for a period of up to thirteen months, in line with guidance from the Information Commissioner's Office on reasonable maximum lifespans for this cookie type, and is used to help us understand which pages are visited most often and how visitors generally move through the site. We use a privacy-conscious analytics approach and do not use analytics cookies to build detailed individual profiles for advertising purposes.

7. Marketing cookies

Marketing cookies are also optional and disabled by default. If you choose to enable them through Cookie Settings, a marketing cookie may be set for a period of up to six months to support limited measurement of the effectiveness of any advertising that may direct visitors to sornevo.info. No marketing cookie is active on your device unless you have taken a positive action to enable it, and you can disable it again at any time through the Cookie Settings modal available in the footer of every page.

8. Named cookies at a glance

9. Retention of consent records

We keep a record of the choice you make on our cookie banner, linked to the cookie_consent cookie itself, for as long as that cookie remains set on your device, normally up to twelve months. This allows us to demonstrate, if asked by a regulator, that a valid consent mechanism was in place and what choice was recorded at a given time. Once the cookie_consent cookie expires or is cleared, any associated consent record held on our side is treated as stale and a fresh choice will be requested at your next visit.

10. Your rights and how to manage cookies

You can change your cookie preferences at any time by selecting Cookie Settings in the footer of any page on sornevo.info, where you can view the current status of each optional category and update your choice. You can also control or delete cookies through your browser settings directly, and most browsers allow you to block cookies from specific sites or to be notified before a cookie is set, though doing so may affect how parts of the site function. If you wish to ask us what cookie-related data we hold that is linked to you specifically, you may contact us using the details in section 11, and we will respond in line with the rights described in our Privacy Policy.

11. Third-party processors and international transfers

Where an analytics or marketing cookie is enabled with your consent, limited aggregated data may be processed by an analytics service provider acting as our processor; we select providers that offer UK and EU-focused, privacy-conscious analytics wherever practicable. Our website hosting provider, Vercel Inc., may process cookie-related requests on infrastructure located outside the United Kingdom as part of its ordinary global operations, in which case such transfers are carried out under the UK International Data Transfer Addendum to the EU Standard Contractual Clauses or an equivalent recognised safeguard. We do not permit any cookie provider to sell data collected through sornevo.info to unrelated third parties.

12. Complaints and contact procedure

If you have any concern about our use of cookies, please contact us at [email protected] or by telephone on +44 113 289 4708 during our working hours of Monday to Friday, 9:00 to 17:30, and we will aim to respond within one calendar month, consistent with the response time described in our Privacy Policy. If you remain unsatisfied, you may complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113, which is the supervisory authority responsible for PECR and UK GDPR compliance.

13. Changes to this policy

We review this Cookie Policy periodically, particularly whenever we introduce a new cookie or change the purpose or lifespan of an existing one, to ensure the table in section 8 remains accurate. Material changes will be reflected in the revision log below, and where a change affects a cookie you have already consented to, we will ask for your consent afresh on your next visit rather than relying on a historic choice.

14. Revision and change log

This Cookie Policy is provided in connection with the operation of sornevo.info by Sornevo Health Ltd. It does not constitute legal advice.