What pay on delivery means for you

Ordering online often comes with immediate card payments and unexpected subscription sign-ups. At Sornevo, we operate on a pay-on-delivery model backed by a brief phone confirmation call. Here is how that process works from start to finish.

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Step 1: Submitting Your Request Without Financial Risk

When you complete the order request form on our site, we only ask for your full name, phone number, and delivery address. You will never be asked to enter debit or credit card details, CVV security codes, or bank information on our website. This completely eliminates the risk of online card data exposure or unwanted recurring subscription charges.

Submitting the form is simply an expression of interest. It registers your details securely with our order management system based in Leeds, without committing you to an immediate financial transaction.

Step 2: The Personal Phone Confirmation Call

Before any package is packed or dispatched from our warehouse, a member of our customer service team contacts you by telephone during working hours (Monday to Friday, 9:00 to 17:30). This short call serves three crucial purposes:

• Address Verification: We double-check your full delivery address and postcode to prevent lost parcels or delivery delays.
• Answering Your Questions: You have a direct opportunity to ask any questions regarding the product composition, daily usage instructions, or delivery timelines.
• Final Agreement: We confirm the exact order price (£35.99 for a 90-capsule pack) and delivery arrangements. If you have changed your mind for any reason, you can cancel the order instantly during the call without any cost or penalty.

Step 3: Courier Delivery and Payment Handover

Once confirmed, your package is dispatched within 1 to 2 working days via our trusted UK courier partners (such as Evri or DPD). Parcels arrive in plain, discreet packaging with no external markings indicating health or supplement contents.

When the courier driver arrives at your doorstep, you complete the transaction directly with the driver using either cash or card via the courier's official handheld terminal. You only hand over payment when the physical product is safely in your hands.

Why We Choose This Approach

We believe that trust is earned through transparency and human contact. In an age of automated checkouts and recurring charges, giving UK customers the ability to speak to a real person and pay only upon delivery provides complete peace of mind. There are no surprise fees, no hidden recurring subscriptions, and no complicated cancellation procedures.